Privacy Policy

Last Updated: October 27, 2026

We collect only the information needed to create your account, connect consultations, process wallet and payment activity, keep calls reliable, and support you when something goes wrong. Your privacy is an amanah, and we treat it with care.

What we collect: your phone number, name, and the details needed to run calls, chat, and wallet features.
Recordings: calls are recorded and chats are stored, and may be reviewed for quality, training and monitoring.
Why: to create your account, connect consultations, process payments, and keep the app reliable and safe.
Contact: reach our privacy team any time at [email protected].
Deletion: delete your account in the app (Account > Delete account) or by emailing us. You have 30 days to change your mind.

Who We Are

Islah ("Islah," "we," "us," or "our") operates the Islah mobile app, a platform that connects users with trusted, independent Islamic consultants for private, paid voice consultations.

Privacy and Grievance Contact

Questions about this policy, or requests about your data, can be sent to our privacy team at [email protected].

Personal Data We Collect

We collect the following categories of personal data:

Phone number, used to create and verify your account.
Name, and optional email address and profile photo.
Authentication identifiers, such as your Firebase or Google sign-in ID.
Wallet and payment status, and your transaction records.
Call metadata - call ID, duration, timestamps, outcome, and the IDs of participants on a call.
Chat metadata and content, once chat is unlocked for your account.
Device and app diagnostics, crash logs, analytics events, and your notification token. You can turn off usage and crash reports in the app under Safety on Islah.
On Android, your device's advertising ID, used only for Meta app events (see below) while usage and crash reports are on.

Call Recordings and Chats

Consultation calls are recorded (audio only) and chats are stored. We may review them for quality, training and monitoring purposes, and to resolve reports or disputes.

Recordings are kept for 90 days, then deleted.
Scholars cannot access or download recordings.

Permissions We Request

We only ask for permissions that a feature actually needs:

Microphone - used only while you're on a voice consultation call.
Notifications - used for incoming calls, chat messages, and wallet or payment updates.
Full-screen call alerts - used so an incoming consultation call can reach you even when your phone is locked.

Third-Party Services We Use

Islah relies on the following service providers to operate the platform:

Firebase (Authentication, Cloud Messaging, and Crashlytics) - sign-in, push notifications, and crash reporting.
Agora - powers voice consultation calls.
Razorpay - processes wallet recharges and payments.
Meta (app events) - measures which of our ads led to installs, sign-ins, recharges and calls. It receives these app events with your Islah user ID and, on Android, your device's advertising ID, and only while "Share usage and crash reports" is on in Safety. Turning it off stops these events on that phone, and you can reset or delete your advertising ID in your Android settings.
Analytics providers, where used, to help us understand and improve app reliability.

These providers process data under their own privacy policies, which we don't control. You can review them here: Agora Privacy Policy, Meta Privacy Policy.

How We Use Your Data

To create and manage your account.
To connect and run consultation calls.
To process wallet recharges and consultation payments.
To prevent fraud and protect billing integrity.
To provide support when you contact us.
To detect abuse and keep the platform safe.
To maintain app reliability and understand usage through analytics.
To measure how our advertising performs (Meta app events, while usage and crash reports are on).

How We Share Your Data

Consultants only receive what's needed to provide your consultation - not your full account details.
Payment providers receive the information needed to process a payment.
Service providers listed above process data on our behalf, under their own terms and policies.

We do not sell your personal data.

How Long We Keep Your Data

We retain account and transaction data for as long as needed to provide the service, and as required for legal, tax, fraud-prevention, dispute, and support purposes. Some records - such as billing history - may need to be retained even after you delete your account, where the law requires it.

Managing and Deleting Your Account

You can delete your account in the app under Account > Delete account, after confirming with a code sent to your phone. Your account is then kept for 30 days; signing in during that time lets you keep it. After 30 days we delete your profile, phone number, photo, chats and the recordings of your calls. Payment, tax and call records are kept without your name, as the law requires, and messages under an open review are kept until it ends. Any wallet balance is lost and cannot be refunded. Scholars who are still owed earnings must contact support to close their account.

View the full Data Deletion Policy

Your Rights

Access - request a copy of the personal data we hold about you.
Correction - ask us to correct inaccurate or outdated data.
Deletion - request erasure of your account and personal data.
Grievance redressal - raise a concern about how your data is handled.
Consent withdrawal - withdraw consent for optional data uses, where applicable.

To exercise any of these rights, contact our privacy team at [email protected].

Children's Data

Islah is intended for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version, and its update date, will always be available on this page.

Contact Us

Email our privacy team at [email protected].

Contact Support