Data Deletion Policy

Last Updated: October 28, 2026

1. Introduction

This policy explains how you can delete your Islah account, what happens to your data when you do, and what we have to keep. It applies to the Islah app and to every account type - users and scholars. Read it together with our Privacy Policy.

2. How to Delete Your Account

In the app

• Open Account > Delete account.
• Read what will be deleted, tick the confirmation and continue.
• Enter the code we send to your phone number. Your deletion is then scheduled, and you are signed out on all your devices.

By email

If you signed up with Google only, or can no longer open the app, email [email protected] with the phone number or email address on your account. We may ask you to confirm that the account is yours before we schedule its deletion. The same 30-day period then applies.

3. The 30-Day Period

Your account is kept for 30 days after you ask us to delete it. During that time it is hidden: scholars cannot be found, called or messaged, and you cannot use the app until you decide.

• To keep your account, sign in with your phone number within the 30 days and choose to keep it.
• If you do nothing, the account is deleted for good on the date shown in the app.

4. What We Delete

At the end of the 30 days we permanently delete:

• Your name, phone number, email address and profile photo.
• Your sign-in identity (Firebase or Google sign-in) and notification tokens.
• Your chats, and the recordings of your calls.
• Your favourites, alerts, notifications and app settings stored with us.
• For scholars: bank and UPI details, and working hours.

5. What We Keep, and Why

• Payment, tax and call records (amounts, dates, durations) are kept without your name where the law requires it, for accounting, tax and dispute purposes. For scholars this includes the PAN used for tax deduction records.
• Messages and recordings under an open review (a report you made or one made about a call or chat) are kept until the review ends, then deleted.
• A one-way hash of your phone number is kept so that welcome credit and referral rewards are not given again to the same number.

6. Wallet Balance

Any balance left in your wallet, including free or promotional credit, is lost when your account is deleted and cannot be refunded or transferred. Please use it before you ask for deletion.

7. When We Can't Delete Yet

The app will tell you if your account cannot be deleted right now, for example:

• You are on a call.
• A report you are part of is still under review.
• You are a scholar and are still owed earnings - contact support so we can pay you and then close your account.

8. Other Data Retention

• Call recordings are deleted after 90 days, even if you keep your account.
• Analytics and crash data are handled by our providers under their own retention settings. You can turn off usage and crash reports in the app under Safety.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last Updated" date.

10. Contact Us

For questions about this policy, or to ask for deletion by email, write to [email protected].

Contact Support Data Deletion Request