islah.app

Privacy Policy

Last updated on Aug 31, 2024.

Islah. (“Islah”, “Company”, “We“, “Us“, or “Our“), owns and operates the website and app Islah (hereinafter referred to as “the Platform”) is committed to protecting Your privacy and the Personal Data (defined hereinafter) that You share while using the Platform.

Islah is a dynamic app designed to foster learning and personal growth by connecting you with knowledgeable community members. Through an intuitive home screen, you can easily find and call experts to seek guidance, clarify doubts, or gain deeper insights on various topics. Whether you aim to improve your understanding or find reliable answers, Islah offers a straightforward and personal approach to help you achieve your goals and foster continuous improvement.

NOTE: Islah App uses third-party libraries for audio calling and payment, such as Agora for audio calling and Razorpay for payments. Islah’s privacy policies do not cover any third parties, their products, actions, or services. Islah does not control how third parties collect, use, or secure your data. For information about third-party privacy practices, please consult their privacy policies: Agora Privacy Policy and Razorpay Privacy Policy.

  1. Our statement of privacy practices
  2. Manner of collection of Personal Data
  3. Data We collect about you
  4. Use of data collected
  5. Security
  6. Right to Erasure
  7. Links to Third Party Sites and collection of information
  8. Data Retention
  9. Amendments
  10. Contact Details
  11. Changes to this Privacy Policy
  1. Our statement of privacy practices

We are not in the business of selling Personal Data collected by Us from You. We use Your Personal Data to provide Services to You, service Your requests, process payments for the Services, communicate with You regarding the Services,  generally maintain Your Account with Us, and enhance and customize Your overall experience on the Platform.

  1. Manner of collection of Personal Data

“Personal Data” means any information about an individual/natural person from which that person can be identified, directly or indirectly, and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. It does not include data where the identity has been removed or anonymous data and this Privacy Policy does not apply to such anonymised data or de-identified or aggregated data.

We collect Personal Data about You by different methods including through:

  • Information You voluntarily provide Us including during Account creation

This comprises of the Personal Data You provide directly to Us including while creating an Account with Us, subscribing to Our Services, attending in an Event, by providing Payment Details, or while providing feedback or by contacting Us; and

  • Information automatically collected

Certain Personal Data about You is automatically collected by Our systems, in connection with Your use of Our Services and/or visit to Our Platform through cookies, third – party tools, server logs and other similar technologies.

  1. Data We collect about you

We collect the following categories of data about You:

  • Identification data

This includes Your image (profile picture) and complete name, email address, complete address, pin code, city, country, mobile/telephone numbers, username or similar identifier, title or designation and name of the organization, if applicable.

  • Transactional data

This includes Payment Details and other information regarding payments You make available to Us and other details of products and Services You have accessed or used through the Platform. We do not store card details on Our servers. Credit and debit card payments are processed by Third Party Service Providers engaged by Us, including payment aggregators or gateways on their secure payment server and all card details are fully encrypted and stored by them.

  • Automated data

This includes information such as your device’s internet protocol (IP) address, third-party tools, device type, model, and manufacturer, operating system version, mobile network information, time zone setting and location, installed apps, unique device identifiers, device information (including hardware attributes), and software version. Additionally, this may include details about your device’s sensors (such as camera, microphone, and speakers), app usage patterns, mobile network provider, and other technology on the devices you use to access the Islah App and/or its services.

  • Account data, User communications and Posts

This includes your username and password (stored in encrypted format), details about your subscriptions, audio call logs (including duration, participation/engagement, join and leave time), your interests, preferences (including communication preferences), and how you use the Islah App and its services. It also includes your correspondences, in-app messages, chat history, feedback, survey responses, postings, reviews, and any interactions within the app’s audio calling and chat features.

  1. Use of data collected

Our primary purpose in collecting Personal Data is to provide You with a secure, smooth, efficient, and customized experience on the Platform. In general, We process Your Personal Data and non-Personal Data to create, develop, operate, deliver, and improve the Platform and the Services. We shall use this information in the following ways:

  1. To create and manage your account on the Islah App.
  2. To fulfill the purpose for which you provided the personal data to us.
  3. To provide, maintain, develop, protect, and improve the services, including testing, research, analysis, and development of the Islah App.
  4. To understand your preferences and enhance and customize your experience using the Islah App.
  5. To communicate with you about the services, including service announcements, notices, updates, or changes.
  6. To provide support and assistance for the services.
  7. To personalize app content and communications based on your preferences.
  8. To process transactions, including purchases of subscriptions or other in-app services.
  9. To respond to your inquiries, grievances, and fulfill your requests or to send any notice to you as specified in the Terms or this Privacy Policy.
  10. To perform data analysis, analyze trends, and conduct internal research for technological development.
  11. To share personal data with third-party service providers engaged by us in the course of providing or enabling the provision of services through the Islah App.
  12. To protect against or deter fraudulent, illegal, or harmful actions and maintain the safety, security, and integrity of the Islah App and its services.
  13. To comply with our legal or contractual obligations, resolve disputes, and enforce our Terms or this Privacy Policy.
  14. To respond to law enforcement requests as required by applicable law, court order, or governmental regulations.

We will not collect additional categories of Personal Data or use the Personal Data collected by Us for materially different, unrelated, or incompatible purposes without seeking Your express consent.

  1. Security

Islah takes reasonable steps to help protect Your rights of privacy and Your Personal Data in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with applicable laws.

When payment details and other payment card account information are transmitted through the Islah App, they will be protected by encryption technology. You expressly consent to the collection and sharing of your information, including personal data, with third-party service providers to process payments and manage payment card information. Islah does not itself store your payment or payment card information and does not have direct control over or responsibility for your payment or payment card information. Islah takes reasonable measures to protect the transmission of your payment or payment card information and/or personal data to ensure that they are secure. However, Islah assumes no liability or responsibility for disclosure of your information, including personal data, due to errors in transmission, unauthorized third-party access, or other causes beyond its reasonable control. You play an important role in keeping your personal data secure. You shall not share your username, password, or other security information for your account with anyone.

  1. Right to Erasure

Also known as ‘the right to be forgotten,’ this right enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep it. You can exercise this right of erasure by writing to us at support@islah.com. This is not a general right to erasure; there are exceptions, such as when the law requires us to retain certain personal information about you or where such retention is required for providing our services to you, etc.

  1. Links to Third Party Sites and collection of information

Our Islah App may link you to other third-party platforms (“Third-Party Sites”) that may collect your personal data, including your IP address, browser specifications, or operating system. Islah is not responsible for the security of such information or the privacy practices or content of those Third-Party Sites. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Third-Party Sites. Please note that the Islah App does not control the use of cookies by these Third-Party Sites. These Third-Party Sites may have their own privacy policies governing the storage, processing, and retention of your information, which you may be subject to. This Privacy Policy does not govern any information provided to, stored on, or used by these Third-Party Sites. We recommend that when you enter a Third-Party Site, you review the Third-Party Site’s privacy policy as it relates to the safeguarding of your information.

If you are a host, third-party service providers may require you to comply with certain additional requirements for processing payments, including the fulfillment of know-your-customer requirements. This may involve or require you to directly provide such third-party service providers with certain personal data as may be required by them for such purposes. Please note that the treatment (including storage, processing, and retention) of such additional personal data shared by you with such third-party service providers shall be governed by the privacy policies of such third-party service providers and not this Privacy Policy.

  1. Data Retention

The information that you provide to us would be stored until you have an account with us or until such time as we are required to provide services to you or as necessary in relation to the purposes for which such data was collected. This includes storing the information to resolve disputes, enforce our agreements, and as required under applicable law. We may also retain information in an anonymous or aggregated form where that data does not identify you personally.

  1. Amendments

Islah retains the unconditional right to modify or amend this Privacy Policy. You can determine when this Privacy Policy was last modified by referring to the “Last Updated” legend above.

  1. Contact Details

Islah is located at Aurangabad, Maharashtra, India. If you have any questions or queries regarding the Privacy Policy and/or your choices and rights, please feel free to contact us via email at support@islah.com.

  1. Changes to this Privacy Policy

We may make changes to this Privacy Policy. If we make any changes, they will be posted on this page, and we will update the “Last Updated” date below.

This Privacy Policy was last updated on 3rd October 2023.

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